| 1 |
Industries and Commerce |
The state has significantly enhanced the investor experience by integrating the Kerala Single Window Interface for Fast and Transparent Clearance (K-SWIFT) with the National Single Window System (NSWS). This integration enables investors redirected from NSWS to seamlessly access the post-login page of K-SWIFT for state-specific services, providing a unified and efficient clearance process. Furthermore, the "Know Your Approval" module, accessible via NSWS through K-SWIFT, offers investors tailored insights into required approvals, clearances, and NOCs based on industry type, risk category, and investment origin. The mandatory integration of new services within 30 days further ensures a streamlined and investor-friendly approach, boosting confidence and ease of doing business across sectors. |
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| 2 |
Industries and Commerce |
The Department has issued a directive mandating that detailed information for all state and district-level approvals be uploaded to the National Single Window System via the KSWIFT online platform. This measure is intended to streamline the approval process and enhance transparency for applicants. Key details—such as service names, responsible departments, approval stages, procedures, timelines, fees, required documents, and application links—will now be accessible to users on the platform. |
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| 3 |
Industries and Commerce |
To further enhance ease of doing business, the state has consolidated and published comprehensive approval lists for establishing new businesses across key sectors, including medical devices, pharmaceuticals, electronics, textiles, auto components, IT & ITES, retail, tourism, and FinTech, among others. This initiative provides applicants and investors with instant access to essential information, ensuring a streamlined and informed business setup process. |
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| 4 |
Industries and Commerce |
The government has introduced a new mandate to enable a PAN-based Unique Single Business User ID in the KSWIFT system. This will require the mandatory capture of the Permanent Account Number (PAN) for each Profile/Business Approval related transaction. The implementation aims to streamline business processes and enhance transparency within the states IT system. |
https://drive.google.com/file/d/1zqyoFKn6CrfF8D0yyCmOQ91oabtufJDs/view?usp=drive_link |
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| 5 |
Industries and Commerce |
The government has mandated the integration of an online dashboard to be published in the State Single Window System - KSWIFT, department portals of all the line departments as well in the Dashboard Kerala Portal showcasing data on the number of applications received and granted, time taken, and fees incurred for approvals or certifications. The dashboard will be updated regularly, with updates ideally in real-time or on a daily, weekly, fortnightly, or monthly basis. The date and time of the latest update will be displayed to ensure transparency and accountability. |
https://drive.google.com/file/d/1o1pSiq9VizZ-h9VI4ugiUWIo6vgp31QH/view?usp=drive_link |
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| 6 |
Industries and Commerce |
The department has introduced a compliance dashboard to assist business units in monitoring adherence to required approvals, licenses, and NOCs while tracking compliance timelines. The dashboard proactively flags upcoming deadlines or pending renewals, returns, and filings, issuing alerts at least 30 days before due dates. It also provides area-wise compliance insights, identifying lapses or delays to enhance accountability and operational efficiency. |
https://drive.google.com/file/d/1o1pSiq9VizZ-h9VI4ugiUWIo6vgp31QH/view?usp=drive_link |
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| 7 |
Industries and Commerce |
The Department has mandated the establishment of an institutional framework aligned with PM Gati Shakti guidelines at the state and district levels. This framework aims to streamline infrastructure planning and project implementation for enhanced coordination and efficiency. The initiative underscores the governments commitment to fostering integrated development. |
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| 8 |
Registration Department |
The Registration Department provides comprehensive information on its website to facilitate availing the following services;
1.Registration of Charitable Society
2.Amendment of Information in Charitable Society
3.Registration of Partnerships
4.Amendment of Information in Partnership Registration
5.Property Registration
This includes a detailed list of required documents, fees, stage-wise procedures, and timelines for completion. The initiative aims to ensure transparency and ease of access for the public. The same data is being provided in KSWIFT also. |
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| 9 |
Industries and Commerce |
The department has published a criminal trigger indices page in the State Single Window System to enhance information availability to the stakeholders on the criminal provisions and penalties involved with respect to malpractices in relation with starting business in the State |
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| 10 |
Industries and Commerce |
The department has published a Know Your Incentives module in the State Single Window System to enhance information availability to the stakeholders on the incentives available under Kerala Industrial Policy 2023 |
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| 11 |
Multiple Departments |
The following departments has mandated time-bound service delivery of all its services through legislation like the Right to Services Act or a Public Service Guarantee Act;
1.Drugs Control Department
2.Electrical Inspectorate
3.Excise Department
4.Factories and Boilers Department
5.Fire and Rescue Services Department
6.Industries & Commerce Department
7.Irrigation Department
8.Kerala State Electricity Board
9.Kerala Water Authority
10.Labour Department
11.Legal Metrology
12.Local Self Government Department
13.Pollution Control Board
14.Registration Department
15.Revenue Department
The law will include punitive provisions and a grievance mechanism for non-compliance with timelines |
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| 12 |
Registration Department |
The Department introduced eGroops, as well Pearl Portals to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portals;
1.Registration of Charitable Society
2.Amendment of Information in Charitable Society
3.Registration of Partnerships
4.Amendment of Information in Partnership Registration
5.Property Registration
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 13 |
Joint Responsibility |
The Registration Department, in partnership with other line departments, has introduced a system to ensure seamless updating of firm information across all relevant state agencies. Changes such as partner details, firm name, or address will be automatically synchronized across departmental systems. This collaborative initiative enhances interdepartmental coordination and significantly reduces compliance burdens for businesses, fostering a more efficient and business-friendly environment. |
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| 14 |
Registration Department |
The Registration Department has made a standard template for the Memorandum of Association (MoA) and model bye-laws available on its website. This initiative ensures clear and accessible guidelines for users, simplifying the process of registering and managing organizations while promoting consistency and efficiency. |
https://drive.google.com/file/d/1lXNf48JcEgweccu5G2YhH_k-GvlqeHEq/view?usp=drive_link |
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| 15 |
Industries and Commerce |
The Department has established an Investors’ Facilitation Center/Investment Promotion Agency through dedicated legislation. The agency focuses on investment promotion, industrial facilitation, regulatory reforms, and obtaining user feedback. This initiative aims to create a business-friendly environment and attract investments to the state. |
https://drive.google.com/file/d/17R1MANjTQI1QSCK77Ti80DMNvX8SpvCV/view?usp=drive_link |
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| 16 |
Industries and Commerce |
The Department has established a service desk at the Investors’ Facilitation Center/Investment Promotion Agency with clearly defined working procedures. These include service timelines, assignment of relationship managers, prompt responses to investor queries, and sector-specific expertise for effective query and grievance handling. Contact details of relationship managers are made available on the National Single Window System and the States Single Window System to ensure seamless communication and support for investors. |
https://drive.google.com/file/d/1_R4JcaPqUluP2tgxaSDIpynlov0YZKcK/view?usp=drive_link |
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| 17 |
Industries and Commerce |
The Department mandated the time-bound handling of investor queries and grievances through legislation such as the Right to Services Act or an equivalent act. The law ensures that all queries are addressed within 7 days of receiving details from the investor, and grievances are resolved within 15 days of receiving complete information. Provisions include punitive measures and a grievance mechanism for non-compliance, underscoring the governments commitment to accountability and investor facilitation. |
https://drive.google.com/file/d/1_R4JcaPqUluP2tgxaSDIpynlov0YZKcK/view?usp=drive_link |
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| 18 |
Industries and Commerce |
The Department established an online dashboard in KSWIFT to enhance transparency and accountability. The dashboard will display data on the number of queries and grievances handled and the time taken for their resolution. Updates will be made in real-time or at regular intervals (daily, weekly, fortnightly, or monthly), with the date and time of the latest update clearly mentioned. |
https://kswift.kerala.gov.in/index/dashboard.php |
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| 19 |
Industries and Commerce |
The department has introduced a robust and transparent regulatory framework by mandating the online publication of draft business regulations for public comments and feedback before their enactment, in online portals for at least 30 days. Drafts are assessed for legal validity, necessity, and business-friendliness. Feedback received, along with how it influenced the final regulation, is also published, promoting accountability and trust in the regulatory process. |
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| 20 |
Factories and Boilers |
The Department introduced Fabos to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1.Registration of Boilers under The Boilers Act, 1923
2.Renewal of Boilers under The Boilers Act, 1923
3.Registration of Boilers Manufactures under The Boilers Act, 1923
4.Renewal of Boilers Manufactures under The Boilers Act, 1923
5. Issue of Factory License
6.Application for amendment in Factory License
7.Transfer of Factory License
8. Renewal of Factory License
9. Permission to construct, or extent or take into use any building as a factory
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 21 |
Labour Department |
The Department introduced LCAS 2.0 to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portals;
1.License for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970
2.Renewals of License for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970
3.Registration under Kerala Shops & Commercial Establishments Act 1960
4.Renewal under The Shops and Establishment Act (including 365 days license)
5.Registration of principal employers establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970
6.Registration under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996
7.Registration under the Inter State Migrant Workmen (Regulation of Employment and Conditions of Service) Act 1979.
8.Licence to the Contractor under the Inter State Migrant Workmen (Regulation of Employment and Conditions of Service) Act 1979
9. Renewal of Licence under the Inter State Migrant Workmen (Regulation of Employment and conditions of Service) Act 1979.
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 22 |
Pollution Control Board |
The Department introduced Online Consent Management System to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1. Integrated Consent to Establish
2. Integrated Consent to Operate
3. Renewal of Consent to Operate under the Water (Prevention and Control of Pollution) Act, 1974 and Air (Prevention and Control of Pollution) Act, 1981
4. Authorization for Interstate Transport of Hazardous Waste
5. Authorization for Traders for the Import of Hazardous Waste
6. Registration/ Renewal under Plastic Waste (Management and Handling) Rules, 2016
7. Authorization under Bio-Medical Waste Management (Management and Handling) Rules, 2016
8. Authorization under Solid Waste Management (processing, recycling, treatment and disposal of solid waste) Rules, 2016
9. Authorization under Construction and Demolition Waste Management (Management and Handling) Rules, 2016
10. Registration / Renewal for refurbisher’s under The Batteries (Management & Handling) Rules, 2001
11. Registration under The E-waste (Management and Handling) Rules, 2011
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 23 |
Industries and Commerce |
The Department will now offer land allotment services in industrial areas through the online single window system. This initiative aims to simplify the application process for businesses seeking industrial land. The Asset Allotment Portal will facilitate the development of infrastructure and facilities to encourage sectoral investments on land earmarked for industrial use, offering a plug-and-play option. The portal will provide pre-approved clearances and permissions for various industrial requirements, including red category products, and offer access to essential utilities like water, power, gas pipelines, and Optical Fibre Cable (OFC) connectivity. Additional facilities such as sewage and effluent treatment plants, along with a common facilitation center (CFC), will also be available, with all required permissions. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 24 |
Revenue Department |
The Department introduced Revenue E Services to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1. Change in Land Use
2. Mutation of Property
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 25 |
Local Self Government Department |
The Department introduced KSMART to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1. Licence to Factories,Trades,Entrepreneurship activities and other services
2. Renewal of License to Factories ,Trades ,Entrepreneurship activities and other services
3. Permission to establish industry/ factories/ workplaces using machineries
4. Application for License to Show Cinema under 1988 Kerala Cinema regulation Act
5. Payment of Profession tax
6. Permssion for the erection of Telecommunication Towers / poles
7. Building Plan Approval (Self Certification)
8. Building Plan Approval
9. Permission for Alteration and Addition/Revision to the Building
10. Permission for Revalidation of Building Plan Approval
11. Completion/ occupancy certificate
12. Layout Approval
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 26 |
Excise Department |
The Department introduced Excise E Services to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1.Application for Export Permit of IMFL
2.Application for Fresh of FL-1 Shop
3.Application for Issuance of NOC, Import Permits and EVC of Spirit
4.Label Approval for the Brands of FMFL
5.Label Approval for the Brands of IMFL/ Beer/ Wine for Export
6.Label Approval for the Brands of IMFL Beer Wine where Distillery Brewery Winery Compounding, Blending and Bottling Units outside the State
7.Label Approval for the Brands of IMFL Beer Wine where Distillery Brewery Winery Compounding, Blending and Bottling Units within the State, for supply within the State
8.Registration of Brand of Foreign made Foreign Liquor
9.Registration of Brand of Indian Made Foreign Liquor
10.Renewal of FL1 licence
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 27 |
Fire and Rescue Services Department |
The Department introduced NOC Portal to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1.Application for NOC (Completion) - Final Clearance
2.Application for NOC (Building Permit) - Site Clearance
3.Fire NOC Renewal
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 28 |
KSEB |
The Department introduced KSEB online to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1. New Service Connection
2. Power Feasibility Certificate
3. Ownership Change
4. Temporary Connection
5. Load Enhancement
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 29 |
Kerala Water Authority |
The Department introduced KWA online to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1. New Service Connection
2. Certificate of Non-Availability of Water Supply
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 30 |
Irrigation Department |
The department will now provide permission to draw water from rivers and public tanks through the online single window system. This initiative aims to simplify the application process for water usage. The move is expected to enhance efficiency and ensure faster processing of requests. |
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| 31 |
Industries and Commerce |
The Kerala Responsible Industry Incentive Scheme (K-RIIS) is to generate a customized list of rebates, incentives, subsidies, and credit schemes applicable to industrial units. This initiative aims to simplify access to various government benefits for businesses. The system is expected to enhance transparency, promote responsible industry practices, and ensure efficient delivery of incentives. |
https://drive.google.com/file/d/14mT4zjZPIc4WRzatBfp1-oKj8APAt8aG/view?usp=drive_link |
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| 32 |
Industries and Commerce |
A new legislation will mandate time-bound delivery of rebates, incentives, subsidies, and credit schemes to industries and businesses through frameworks such as the Right to Services Act or Public Service Guarantee Act. This initiative aims to ensure accountability and efficiency in providing benefits to businesses. The legislation will include punitive provisions and a grievance mechanism to address delays and ensure compliance with stipulated timelines. |
https://drive.google.com/file/d/1VFWGjw78URYgYfEUGFIykevSJ9A_LG37/view?usp=drive_link |
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| 33 |
Industries and Commerce |
The KSWIFT had to include a comprehensive wizard with features such as a list of criminal provisions under various Acts, including relevant sections and rules. It will provide descriptions of each provision, detailing the trigger or event point for liability incidences specific to businesses and sectors. The system will also outline the types of offences and the corresponding punishments, ensuring clarity and accessibility for businesses. |
https://drive.google.com/file/d/1_R4JcaPqUluP2tgxaSDIpynlov0YZKcK/view?usp=drive_link |
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| 34 |
Legal Metrology |
The Department introduced LMOMS to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1. Importer Registration
2. Manufacturer/packer Registration
3. Manufacturer/packer Registration (Alteration)
4. Licence for Repairer of Weights and Measures
5. Licence for Repairer of Weights and Measures (Alteration)
6. Renewal of Licence for Repairer of Weights and Measures
7. Licence for Manufacturer of Weights and Measures
8. Licence for Manufacturer of Weights and Measures (Alteration)
9. Renewal of Licence for Manufacturer of Weights and Measures
10. Licence for Dealer of Weights and Measures
11. Licence for Dealer of Weights and Measures (Alteration)
12. Renewal of Licence for Dealer of Weights and Measures
13. Verification of Weights and Measures
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 35 |
Electrical Inspectorate |
The Department introduced Suraksha Portal to facilitate seamless service delivery without physical visits. The following serices are being delivered through these portal;
1.Sanction for Energisation - Completion Report (full)
2.Sanction for Energisation - Completion Report (partial)
3. Electrical Scheme Approval
Users can submit applications, pay fees, track application status, download signed certificates, and perform third-party verifications using these online systems. A mandate has been issued ensuring the eservice delivery of the above services to ensure convenience and efficiency in accessing registration services. These are available in the State Single Window System also. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 36 |
Drugs Control Department |
The Department has mandated the online service delivery of the following services which comes under purview of SBRAP Exercise along with other services;_
1.Grant / Retention of Retail Drug License
2.Grant / Retention of Wholsale Drug License
3.Granting of Drug Manufacturing License
4.Retention of Drug Manufacturing License
The services are provided through Online Drug Licensing System (ONDLS) which is a national portal. |
https://drive.google.com/file/d/1zwSrgd4tryApoYMjGKoXMkYRuODphe3K/view?usp=drive_link |
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| 37 |
Registration Department |
The department through PEARL portal will digitize and publish land transaction deeds, including conveyance deeds and property registries, available at sub-registrar offices. The system will provide a 20-year transaction history in a searchable, tabular form with downloadable documents, and include gender-disaggregated data on property ownership. The online platform will be regularly updated, ensuring that no physical visit is required for accessing relevant transaction details. |
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| 38 |
Revenue Department |
The ReLIS will digitize and publish land transaction deeds, including Records of Rights (RoR), maintained at all land records offices. The system will offer transaction history for the last 20 years in a searchable, tabular format with downloadable documents for each transaction, along with digital copies of all RoR. Updated information will be available online, ensuring no physical visit is necessary, and metadata search options like survey number, registration number, and conveyance deed will be provided. |
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| 39 |
Local Self Government Department |
The K-Smart will digitize and publish property tax payment dues for all Urban Local Bodies (ULBs) and Panchayats in the State/UT. The platform will provide searchable metadata, including the name of the property tax payer and survey number or unique identification number of the property. Updated information will be available online, ensuring no physical visits are necessary to access the data. |
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| 40 |
Local Self Government Department |
The department will mandate that each property or plot has a unique identification number for better tracking and management. For rural land or plots, the unique ID will be linked to the survey number, while urban land will be identified by the survey or CTS number. This system will also extend to urban properties, including vertical properties such as apartments and condos. |
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| 41 |
Revenue Department |
The department integrated all cadastral maps across rural and urban areas in the Ente Bhoomi Portal. This initiative aims to provide a single platform for accessing the latest cadastral maps, ensuring transparency and easy public access. The portal will allow users to view and download updated copies, promoting efficiency in land management and reducing the need for physical visits. |
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| 42 |
Joint Responsibility |
The departments have initiated the integration of all land and property-related records into a unified online portal to streamline ownership, encumbrance data, and court records. The portal will consolidate data from sub-registrar offices, revenue departments, property tax records, and court cases while integrating with CERSAI, utilities, and cadastral maps. This comprehensive system aims to enhance transparency, simplify land transactions, and reduce the need for physical visits by ensuring all information is updated and accessible online. |
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| 43 |
Registration Department |
The State has mandated the issuance of registered deeds to applicants on the same day as the registration. This move aims to enhance efficiency and reduce delays in property transactions. The initiative reflects the governments commitment to streamlining services and ensuring timely delivery to citizens. |
https://drive.google.com/file/d/1PqG8ZJVY8lK5dllFXkep1Cga31uVefTl/view?usp=drive_link |
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| 44 |
Joint Responsibility |
The department has mandated the publication of fee structures for property registration, mutations, and access to cadastral maps on department websites. Citizens can now view detailed costs for deed registration, name changes at land records offices, local bodies, and utility departments. This move is expected to enhance transparency and streamline property-related processes. |
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| 45 |
Joint Responsibility |
A new system will automatically trigger property mutation and name change processes immediately after property registration at the sub-registrar office. This applies to land records, property tax, electricity, and water bills under departments including Registration, Revenue, LSGD, KSEB, KWA, and Industries & Commerce (KSIDC). The initiative aims to streamline ownership updates and improve service efficiency. |
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| 46 |
Joint Responsibility |
An online dashboard will be published to display data on mutation applications received and approved across land records, utilities, ULBs, and Panchayats. The dashboard, managed by departments including Registration, Revenue, LSGD, KSEB, KWA, and Industries & Commerce (KSIDC), will provide information on processing time and fees incurred. Regular updates will ensure transparency, with the date and time of the latest update clearly indicated. |
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| 47 |
Registration Department |
An independent grievance mechanism has been implemented through the Pearl for filing complaints related to property registration at Sub Registrar Offices. The platform will allow users to submit grievances online, ensuring transparency and accountability. This initiative aims to streamline complaint resolution and enhance public trust in the registration process. |
https://pearl.registration.kerala.gov.in/downloads/Complaint_redressal_workflow.pdf?tok=d43j4dfdjsuj4d |
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| 48 |
Home Department |
An online dashboard will be mandated to publish data related to land disputes under the Revenue Court in the public domain. The dashboard will clearly display the number and type of land disputes, the average time taken to resolve them, and the fees incurred during the resolution process. The information will be updated regularly, with the date and time of the updates mentioned, ensuring transparency and access to real-time data for the public. |
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| 49 |
Pollution Control Board |
The department has extended the validity period for the Consent to Operate under the Kerala PCB Online system. Applicants can now benefit from a validity period of five years , simplifying compliance and reducing the frequency of renewal processes. This initiative aims to enhance the ease of doing business while ensuring environmental safeguards are maintained. |
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| 50 |
Factories and Boilers |
The department is introducing a provision under the Factories Act, 1948, which will allow the validity of licenses to be extended for a period of 10 years or more. This initiative is expected to reduce the need for frequent renewals, benefiting factory owners by improving operational efficiency. The proposal aims to streamline administrative procedures, saving time and resources. |
https://drive.google.com/file/d/1p6h5_LqISWkX-liMQq5D2ENhBB6y4zWe/view?usp=drive_link |
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| 51 |
Factories and Boilers |
The Factories and Boilers Online System now ensures comprehensive information for availing their services. The website provides a detailed list of required documents, applicable fees, procedural steps with timelines, and a searchable interface based on risk category, firm size, location, and investor type. This initiative enhances transparency and simplifies access for both domestic and foreign investors. The same information is published in the SWS also. |
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| 52 |
Factories and Boilers |
The department has ensured that safety conditions for the registration of factories under The Factories Act, 1948, align with the provisions of the Occupational Safety, Health and Working Conditions (OSH) Code. The code permits women to work at night and in all occupations, provided their consent is obtained. This initiative promotes gender inclusivity while maintaining workplace safety standards. |
https://drive.google.com/file/d/19YOH8idcJB2agQ4dkbTxGdMNsMBilfJ7/view?usp=drive_link |
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| 53 |
Factories and Boilers |
The department has implemented measures to simplify the renewal process for factory registration under The Factories Act, 1948. The requirement for manual renewal has been eliminated, or provisions have been introduced to allow auto-renewal. This initiative aims to enhance ease of doing business and reduce compliance burden for industries. |
https://drive.google.com/file/d/1uxU6TEv7KK1IkJ95ofj2S_zaDVw2bwmF/view?usp=drive_link |
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| 54 |
Factories and Boilers |
A provision has been introduced under Section 34(3) of the Boilers Act, 1923, allowing third-party certification for boilers during use. The certification can be conducted by a Boiler Operation Engineer (BoE) who holds a graduate degree in Mechanical, Production, Power Plant, or Metallurgical Engineering from a recognized institution and has a minimum of five years of relevant experience. This initiative aims to enhance safety and compliance standards in boiler operations. |
https://drive.google.com/file/d/1DjH5OP_aQyxhFp7uxtSoL67BFWjvM48s/view?usp=drive_link |
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| 55 |
Labour Department |
The Labour Regulation enabler mandates the online filing of a single integrated return under all applicable labour laws in the State/UT. This process is facilitated through the LCAS Online system, enabling a streamlined and efficient method for compliance with labour regulations. The system aims to reduce the administrative burden on businesses while ensuring timely and accurate reporting. |
https://drive.google.com/file/d/1qFgeXNRh11QnqaUNHijeFsI7iwh-QWTO/view?usp=drive_link |
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| 56 |
Joint Responsibility |
In a move to streamline business operations, the government has introduced a new initiative that enables the registration under the Shops & Establishment Act and/or Trade License through a single form. This step is aimed at simplifying the registration process for businesses, reducing bureaucratic hurdles. The unified form will provide a seamless experience for entrepreneurs, promoting ease of doing business in the region. |
https://drive.google.com/file/d/1iw0cgNe_t9lWSSuwdBodRYRbniN4DlYQ/view?usp=drive_link |
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| 57 |
Labour Department |
The department has legally mandated social consultation during the process of setting and updating the minimum wage. This move is intended to ensure that the views of all stakeholders, including employers and employees, are considered in the wage-setting process. The decision aims to create a more balanced and fair approach to minimum wage adjustments. |
https://drive.google.com/file/d/1U-ZAh0pQ7PkaMdPN2wVQnvetVZjMmCJ1/view?usp=drive_link |
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| 58 |
Labour Department |
In a significant move to bolster worker welfare, the department has announced the prescription of rules under the Code on Social Security, 2020 for the collection of cess from employers engaged in building or construction work. The collected funds will be allocated to social security and welfare programs for construction workers. This initiative is expected to enhance the protection and benefits provided to workers in the construction sector. |
https://drive.google.com/file/d/19YOH8idcJB2agQ4dkbTxGdMNsMBilfJ7/view?usp=drive_link |
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| 59 |
Labour Department |
The restrictions on women working night shifts under The Shops and Establishment Act, including the 365-day license, have been eliminated. This change aims to promote a more inclusive work environment by enabling 24*7 operations for female employees. The initiative supports gender equality and enhances employment opportunities across various sectors. |
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| 60 |
Labour Department |
The Shops and Establishment Act, which includes the 365-day license, has introduced significant changes to simplify the registration process. The requirement for prior inspection before registration has been eliminated, and businesses will now receive final registration within one day of application submission. These changes are expected to boost efficiency and ease of doing business in the region. |
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| 61 |
Labour Department |
The Department has mandated the provison for deemed approval and auto renewal for Registration/Renewal of principal employers establishment and License/ renewal for contractors under the provision of the Contract Labour (Regulation and Abolition) Act, 1970 |
https://drive.google.com/file/d/1Qor4zHp_MSrgg5uQ6__LrNRaDpsjVVYQ/view?usp=drive_link |
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| 62 |
Labour Department |
The Department has mandated the provison for deemed approval and auto renewal for Registration/Renewal of establishment under the provision of the Inter State Migrant Workmen (Regulation of Employment and Conditions of Service) Act-1979- |
https://drive.google.com/file/d/10q3GL6BF7xmFmlHeAzBl-XgVyAt7HLXn/view?usp=drive_link |
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| 63 |
Labour Department |
The Department has mandated the provison for deemed approval and auto renewal for registration under Kerala Building & Other Construction Workers (Regulation of Employment and Conditions of Service), Rules 1998 |
https://drive.google.com/file/d/1ST9czpVqzuIlGi5bL_9Jz23x_WpU07YH/view?usp=drive_link |
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| 64 |
Labour Department |
The Shops and Establishment Act has been revised to eliminate the requirement for the renewal of registration. This change is set to simplify the process for businesses, reducing administrative burdens and enhancing operational efficiency. The move aligns with efforts to streamline regulations and foster a more business-friendly environment. |
https://drive.google.com/file/d/1u1N2w0u0wCC4YOIREOvSblN4oWm52Bpe/view?usp=drive_link |
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| 65 |
KSEB |
The department has announced a reduction in the mandatory documentation required for obtaining an electricity connection. To streamline the process, applicants will only need to provide the following documents: proof of identity, proof of ownership or occupancy (in the case of owned or leased premises), and an authorization document (for firms or companies). This move is aimed at simplifying the application procedure, improving accessibility, and enhancing the overall efficiency of the electricity connection process. |
https://drive.google.com/file/d/1baEN8H0u7wYjuyB2-M75FY-zateZo87A/view?usp=drive_link |
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| 66 |
KSEB |
The department has established a provisoin to publish data regarding the total duration and frequency of power outages online. The system will now notify customers of planned outages, including maintenance schedules and load shedding, one month in advance. This data will be made available on a monthly or quarterly basis to the public, ensuring transparency and accountability in power supply services. The information will be accessible through the KSEB online platform, enabling consumers to stay informed about the reliability of electricity services in their area. |
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| 67 |
KSEB |
The department has announced the availability of up-to-date tariff information online, making it easily accessible to consumers. In addition, KSEB will notify customers of any tariff changes ahead of the billing cycle, ensuring transparency and ample time for customers to adjust. These updates will be facilitated through the KSEB online system, allowing for a smoother and more informed billing process. |
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| 68 |
KSEB |
Under the KSEB Online system, a new timeline has been set for providing electrical connections. For connections up to 150 KVA, customers will now receive a charged connection within seven days if no "Right of Way" (RoW) is required. If RoW is needed, the connection will be provided within fifteen days, ensuring faster and more efficient service for consumers. |
https://drive.google.com/file/d/1LLR1qD5V7Gk5ehBoV0zT0c-E0Ug8Bi6b/view?usp=drive_link |
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| 69 |
KSEB |
The KSEB Online now features an integrated e-payment portal, allowing consumers to conveniently pay their electricity bills online. This initiative aims to streamline the payment process, offering a user-friendly interface with multiple payment options. The system enhances accessibility and efficiency, enabling customers to complete transactions securely without the need for physical visits. |
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| 70 |
KSEB |
An online grievance redressal mechanism has been established under the KSEB Online system to streamline complaint resolution for electricity connections. The system defines clear working procedures and an escalation matrix, ensuring timely responses and resolutions. It includes predefined service timelines and structured escalation levels to address grievances effectively, providing businesses and consumers with a transparent and accountable resolution process. |
https://drive.google.com/file/d/1MC9QqECd4pOSU-b_Bw0ZyKyQAlLURBaD/view?usp=drive_link |
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| 71 |
KSEB |
The department implemented new guidelines which mandates that all external electricity installation works must be carried out by licensed professionals or companies. The regulations also specify the frequency of inspections by the contractor or company responsible for the installation, ensuring periodic quality checks and the issuance of compliance certificates. Additionally, a third-party quality check or final inspection is mandated to verify the safety and quality of external electricity installations, enhancing accountability and consumer safety. |
https://drive.google.com/file/d/1PkEWLiXPkFaEkTzZsFPfXrzV5otWazve/view?usp=drive_link |
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| 72 |
Electrical Inspectorate |
The department has introduced new regulations mandating that internal electricity installation works be carried out only by licensed professionals or companies. The regulations outline the frequency of inspections by the contractor or company responsible for the internal installations. This includes the issuance of a certificate of compliance and a thorough check of the quality of internal installation works. Additionally, to ensure safety and quality, a third-party inspection is required to verify the standards of internal electricity installations before approval. |
https://drive.google.com/file/d/1j0bPuRFwk7quZwF7ARSWorkt_NqbXGMN/view?usp=drive_link |
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| 73 |
Electrical Inspectorate |
The new mandate for third-party contractors involved in electrical wiring installations specifies clear qualification requirements. These include a minimum number of years of professional experience, relevant educational qualifications such as a university degree, diploma, or certificate in the electrical field, and the completion of a qualification exam. These measures aim to ensure that only qualified professionals handle electrical wiring installations, promoting safety and quality standards in the process. |
https://drive.google.com/file/d/152CwPT-fLk3QOlgJ5l-9fdleEgjV3g_H/view?usp=drive_link |
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| 74 |
Kerala Water Authority |
The KWA online will display clear information on water tariffs for commercial and industrial users, presented in terms of Rs. per kiloliter (kL). Additionally, customers will be notified in advance of any changes in tariff rates, ensuring transparency and allowing businesses to plan accordingly ahead of their billing cycle. This initiative aims to enhance customer satisfaction and maintain clear communication regarding service charges. |
https://kwa.kerala.gov.in/en/quality-control/ |
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| 75 |
Kerala Water Authority |
The department introduced an integrated platform for the e-payment of water bills. This system will allow customers to conveniently pay their bills online, providing a secure and user-friendly interface. The online payment system aims to simplify the billing process, reduce physical visits, and improve overall customer experience. |
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| 76 |
Kerala Water Authority |
The Department now publishes an online dashboard accessible to the public that will provide real-time data on the water pressure and quality (TDS and PPM) in different consumer areas. The water quality will be monitored at the Central Water Supplying Station or point of distribution. |
https://kwa.kerala.gov.in/en/quality-control/ |
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| 77 |
Local Self Government Department |
Urban Local Bodies are mandated to integrate sustainable water management practices by requiring rainwater harvesting systems for obtaining construction permits for new buildings and utility connections for existing structures. This measure aims to promote efficient water use and reduce reliance on traditional water sources. Authorities have emphasized the need for widespread adoption of such initiatives to ensure long-term water security. |
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| 78 |
Local Self Government Department |
Urban Local Bodies are urged to mandate sustainable water management practices, including solid waste and bio-sludge management, as a prerequisite for obtaining construction permits for new buildings and utility connections for existing structures. This initiative aims to promote environmental sustainability and efficient resource utilization in urban infrastructure. Authorities emphasize the critical need for integrating such measures to ensure long-term water conservation and waste management solutions. |
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| 79 |
Kerala Water Authority |
Water Supply Authorities are mandated to notify customers at least one month in advance regarding planned outages for maintenance and repair works. This initiative aims to enhance transparency and allow consumers to make necessary arrangements, minimizing inconvenience. Authorities emphasize the importance of proactive communication to ensure efficient service delivery and customer satisfaction. |
https://kwa.kerala.gov.in/en/quality-control/ |
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| 80 |
Kerala Water Authority |
The department has established an online grievance mechanism through the KWA online. The platform defines clear working procedures and an escalation matrix, ensuring efficient and timely resolution of complaints. Customers can now benefit from transparent service timelines and swift responses, enhancing overall grievance handling. |
https://drive.google.com/file/d/1M44YNTKiNZFX7wfN5B-NKrzd4NJWevB0/view?usp=drive_link |
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| 81 |
Kerala Water Authority |
The department has mandated the qualification of third-party professionals conducting water installation works which includes a minimum number of years of experience, relevant educational qualifications such as a degree, diploma, or certificate in the field, and the successful completion of a qualification exam. These requirements will ensure that only qualified individuals perform critical water installation tasks. |
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| 82 |
GST |
The department has set up service centers to assist taxpayers with e-filing of returns under the State/Union Territory GST Act. These centers are designed to provide support and guidance, ensuring taxpayers can navigate the e-filing process efficiently. The initiative aims to simplify the tax filing procedure and enhance taxpayer compliance by offering direct assistance to businesses and individual |
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| 83 |
GST |
A helpline has been established to provide essential services, including assisting users with GST registration, as well as preparing and filing returns under the GST Act. This initiative aims to support taxpayers in navigating the complexities of GST compliance, ensuring smooth and efficient registration and return filing processes. The helpline serves as a vital resource for businesses and individuals seeking guidance on GST-related matters. |
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| 84 |
GST |
The authority and appellate authority for advance ruling has been constituted under the State Goods and Service Tax (SGST) Act. Details of the application procedure and a checklist for advance ruling can now be accessed on the Departments official website, https://keralataxes.gov.in/. This initiative aims to provide clarity and transparency for taxpayers seeking rulings on GST matters, ensuring a streamlined and efficient process. |
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| 85 |
Local Self Government Department |
The list of all state, municipal, and panchayat levies has been published on the official portal of the department for providing detailed information on the rates and tariffs levied by the State and local bodies, ensuring transparency and easy access for citizens to relevant tax and levy information. |
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| 86 |
Local Self Government Department |
The department has mandated that the final profession tax registration certificate will be issued within one (1) working day from the date of submission of the application form, ensuring a prompt and efficient service delivery to taxpayers. |
https://drive.google.com/file/d/1qnzgs2aP0f-NZPUPm_cUVx3uWMCvl3HZ/view?usp=drive_link |
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| 87 |
Local Self Government Department |
The department has enacted a comprehensive Uniform Building Code applicable across the entire state. The new code aims to standardize building regulations, ensuring consistency in planning, construction, and safety measures. This initiative enhances regulatory compliance and facilitates streamlined development processes. |
https://drive.google.com/file/d/1HtOPCHIskcsylNm9pIELYX-eF7V3Z2_r/view?usp=drive_link |
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| 88 |
Local Self Government Department |
The department has mandated that the Uniform Building Code incorporate provisions for risk-based classification of buildings. This classification system will categorize structures based on potential hazards and occupancy risks to enhance safety measures. The initiative aims to ensure efficient resource allocation and improved compliance with safety regulations. |
https://drive.google.com/file/d/1HtOPCHIskcsylNm9pIELYX-eF7V3Z2_r/view?usp=drive_link |
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| 89 |
Local Self Government Department |
The Uniform Building Code mandates provisions to allow individuals and entities to dispute decisions made by local authorities. This ensures transparency and accountability in the application of building regulations. The dispute resolution process aims to provide a fair and systematic approach for addressing grievances related to building standards. |
https://drive.google.com/file/d/1HtOPCHIskcsylNm9pIELYX-eF7V3Z2_r/view?usp=drive_link |
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| 90 |
Local Self Government Department |
The department has mandated the development of legally valid master plans, zonal plans, and land use plans for all urban and Panchayat areas. These plans are made available online in the public domain to ensure accessibility and transparency. The plans can be accessed through the official website at townplanning.kerala.gov.in. |
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| 91 |
Local Self Government Department |
The department has mandated a single, joint site inspection by all relevant authorities, including Fire, Sewerage, Electricity, Labour, and Water Departments, for construction permit approvals in urban areas and Industrial Development Corporations (IDCs). This initiative aims to streamline the inspection process, reduce delays, and enhance coordination among departments. The unified approach is expected to improve efficiency and transparency in granting construction permits. |
https://drive.google.com/file/d/1Ca582NU-gMg-SJQdv2AhrhC0YiFp8ID7/view?usp=drive_link |
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| 92 |
Local Self Government Department |
The department has implemented a system allowing construction permit approvals based on third-party certification of structural design and architectural drawings by authorized structural engineers and architects. This initiative applies to both the construction and completion stages across all urban areas and Industrial Development Corporations (IDCs). The measure aims to ensure compliance with safety standards while expediting the approval process. |
https://drive.google.com/file/d/1VWcgx5INSHqJ9fPQhVUM8K1oTGY1rjPk/view?usp=drive_link |
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| 93 |
Local Self Government Department |
The department has mandated the publication of a well-defined inspection procedure and checklist on their official website. This initiative aims to streamline inspections for building plan approvals, plinth level inspections, and occupancy certificates. The published guidelines will cover construction permits, alterations, additions, revisions, and demolition approvals. |
https://drive.google.com/file/d/1hmiM4co66wvjONOAalS7VZ9v6hXyeM-y/view?usp=drive_link |
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| 94 |
Multiple Departments |
The Kerala Government has institutionalized a Central Inspection System (CIS) to oversee compliance inspections across various regulatory frameworks, including labour, factories, boilers, and environmental laws. The system ensures adherence to key legislations such as The Factories Act, The Water (Prevention and Control of Pollution) Act, and The Indian Boilers Act. This initiative aims to streamline inspections, enhance transparency, and facilitate ease of doing business in the state. |
https://drive.google.com/file/d/1rpd6qW1h093johZ_Gd0RAMW-LMlrqkiF/view?usp=drive_link |
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| 95 |
Multiple Departments |
The Kerala Government has published a well-defined inspection procedure and a comprehensive checklist on the Central Inspection System (CIS) website. Inspectors are mandated to strictly adhere to the published checklist during inspections to ensure transparency and uniformity. No inspections beyond the prescribed checklist will be permitted, reinforcing accountability and procedural compliance. |
https://drive.google.com/file/d/1rpd6qW1h093johZ_Gd0RAMW-LMlrqkiF/view?usp=drive_link |
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| 96 |
Multiple Departments |
The departments has mandated the implementation of surprise inspections and inspections based on complaints to ensure compliance and transparency. All inspection details will be systematically recorded to maintain accountability and track violations effectively. This initiative aims to enhance regulatory oversight and improve service efficiency. |
https://drive.google.com/file/d/1rpd6qW1h093johZ_Gd0RAMW-LMlrqkiF/view?usp=drive_link |
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| 97 |
Joint Responsibility |
The Kerala Government has mandated joint inspections under ten key labour laws, including The Factories Act, The Minimum Wages Act, and The Contract Labour (Regulation and Abolition) Act. The inspections will be conducted through the Kerala–Central Inspection System (K-CIS) to ensure compliance and streamline regulatory processes. This initiative aims to enhance transparency and reduce the compliance burden on businesses. |
https://drive.google.com/file/d/1rpd6qW1h093johZ_Gd0RAMW-LMlrqkiF/view?usp=drive_link |
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| 98 |
Local Self Government Department |
The department has reduced the number of documents required for obtaining a trade license to just two: ID proof and a lease deed or legal occupancy document. This simplification aims to ease the application process and promote a business-friendly environment. The initiative is expected to enhance efficiency and reduce bureaucratic delays. |
https://drive.google.com/file/d/1TqCoCyyzEbUyNR4f-NXgPSbC795Qar55/view?usp=drive_link |
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| 99 |
Local Self Government Department |
The department has eliminated the requirement for trade license renewal, introducing an auto-renewal system to simplify compliance for businesses. This initiative aims to reduce administrative burden and promote ease of doing business across the state. The move is expected to enhance efficiency and support entrepreneurs by ensuring uninterrupted business operations. |
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| 100 |
Drugs Control Department |
The department has eliminated the manual renewal requirement for drug manufacturing licenses by introducing an auto-renewal system. This initiative aims to reduce administrative burdens for businesses and ensure continuous compliance without delays. The move is designed to enhance convenience and operational efficiency in the pharmaceutical sector. |
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